Refund Policy
Last updated: 2026-11-04
Motiarc is a digital service, available as soon as you pay; the subscription is LaunchFlim’s Standard or Pro plan. Before you buy, watch the sample film on the home page and read the Plans page.
1. No refunds
Subscriptions (Standard and Pro, monthly and yearly) are not refundable once paid, in whole or for unused time or allowance.
2. Cancelling a subscription
You can cancel any time from Motiarc’s Plans page (Manage subscription) or in LaunchFlim’s Settings → Plan & usage → Manage billing and invoices. The plan runs to the end of the period and nothing more is charged. A downgrade also starts at the end of the period.
3. Films that fail
A film that does not finish is not counted in your monthly allowance; you can start it again, and it counts once more only then.
4. Where the law says otherwise
If the law where you live gives you a right to a refund or to withdraw, we honour it. Where Stripe’s Link processes a payment as the reseller, Link may handle refund requests under its own rules and the consumer protection rules that apply.
5. Billing mistakes
A duplicate charge, or a charge caused by an error in our systems, is refunded once confirmed.
6. Contact
Write to support@launchflim.com with your account e-mail and the payment date.